Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Work From Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

23060 (Richmond, VA)

23320 (Chesapeake, VA)

33634 (Tampa, FL)

89144 (Las Vegas, NV)

75024 (Plano, TX)

19801 (Wilmington, DE)

68521 (Lincoln, NE)

56301 (St. Cloud, MN)

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. We'll champion you.

The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.

More Than Just Training, More About You

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

At Capital One, we strive to attract the best people to give them the opportunity to be great.

Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of One

Basic Qualifications :

Preferred Qualifications :

Work from Home Technology Requirements :

Work from Home Location Requirements :

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX : $43,680 - $43,680 for Fraud Intake Coordinator

Chesapeake, VA : $43,680 - $43,680 for Fraud Intake Coordinator

Tampa, FL : $43,680 - $43,680 for Fraud Intake Coordinator

Lincoln, NE : $43,680 - $43,680 for Fraud Intake Coordinator

Las Vegas, NV : $43,680 - $43,680 for Fraud Intake Coordinator

Wilmington, DE : $43,680 - $43,680 for Fraud Intake Coordinator

Richmond, VA : $43,680 - $43,680 for Fraud Intake Coordinator

St Cloud, MN : $43,680 - $43,680 for Fraud Intake Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901