IT Infrastructure Architect

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily .

We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more —maintain clean, efficient and welcoming spaces that support their operations.

As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary The IT Infrastructure Architect is a hands-on, versatile professional within KBS IT Operations, responsible for designing, building, and maintaining the systems and platforms used across the organization.

This role requires deep expertise across cloud platforms, automation, and scripting, with the ability to architect and support complex, integrated environments.

The ideal candidate combines strong teamwork with independent initiative—able to collaborate effectively, solve technical challenges, and make thoughtful decisions with user impact in mind.

Partnering across IT and other business units, this individual plays a key role in advancing the reliability, efficiency, and alignment of KBS’s core technology environment.

Essential Duties and Responsibilities Responsibilities may include but are not limited to :

• Designs, builds, and operates enterprise-level infrastructure, demonstrating expert-level hands-on knowledge of cloud platforms (Microsoft 365, Azure, AWS) and their core services and features to support current and future business needs.
• Builds and supports automation workflows for provisioning, configuration, monitoring, and lifecycle management using endpoint-management platforms, Azure Automation Runbooks, and scripting (e.g., PowerShell / Bash).
• Integrates and supports enterprise systems and applications across business units to ensure secure data exchange, interoperability, and consistent operations.
• Enhances and supports infrastructure and security architectures in alignment with organizational standards and zero-trust principles.
• Defines technical specifications and designs solutions in accordance with ITIL and change-management best practices.
• Creates and maintains detailed, well-structured operational procedures and best practices, including supporting diagrams and flowcharts for configuration, deployment, and maintenance activities.
• Oversees backup and recovery processes, ensuring backups are tested, RTO / RPO objectives are documented, and restoration procedures are clearly defined and maintained.
• Monitors infrastructure health and performance, proactively identifying and resolving issues that impact reliability, security, or user experience, including responding to critical alerts during or outside standard business hours as needed.
• Responds to and resolves technical incidents with urgency, communicating with users and stakeholders to ensure timely resolution and positive user experience.
• Performs maintenance activities including regular patching, upgrades, planned migrations, office relocations, and other operational changes, occasionally outside of standard business hours to minimize disruption and support operational continuity.
• Researches emerging technologies, evaluates potential benefits, and recommends improvements to enhance infrastructure and automation capabilities.
• Ensures compliance with internal policies, industry standards, and security frameworks.
• Provides hands-on technical leadership and mentorship, developing team skills, improving operational practices, and deepening technical expertise across infrastructure technologies.
• Knowledge, Skills, and Competencies Expert-level hands-on knowledge of cloud operations across Microsoft 365, Azure, and AWS Deep understanding of automation, integration, and lifecycle management for enterprise systems Strong hands-on expertise in device, identity, and access management within the Microsoft 365 ecosystem (Intune, Entra ID, etc.) across Windows, macOS, and mobile platforms Solid foundation in IT service management, change control, and operational continuity Automation and scripting (Azure Automation Runbooks, PowerShell, Graph API) for configuration, packaging, policy deployment, lifecycle management, and similar Administration of Microsoft 365 services, including Exchange, SharePoint, Teams, Power Platform (Power BI, Power Automate, and Forms), and related services Enterprise networking across cloud and on-prem environments, including DNS (AD / Route 53), WAF, VPNs, and Cisco Secure Connect (Umbrella, Secure Client, ZTA) AWS networking and infrastructure management, including EC2, VPC routing, Transit Gateway, S3, and CloudFront System design, performance optimization, troubleshooting, and documentation Experience Requirements 6 or more years of experience in IT infrastructure roles of similar scope and responsibility.
• Education Bachelor's degree or equivalent experience in related field required.
• LOCATION - THIS ROLE IS 100% REMOTE, BUT CANDIDATE MUST LIVE ON THE WEST COAST SALARY - $110-135K The salary range for this position is based on market data and is intended to provide a general guideline for the position.
• Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location.  The final offer will be determined through a comprehensive evaluation during the hiring process.

Full-time Benefits :