Shift Leader

Job Description

Job Description

In 2017, four childhood friends came up with a simple concept — take Nashville Hot Chicken and make it better than anyone else in America. With only a couple thousand dollars to their name, they boot-strapped a pop-up concept in a parking lot in East Hollywood serving a simple menu of tenders, sliders, fries, and kale slaw — they created a viral cult following with lines consistently over an hour long.

After 6 months of running the pop-up with long lines, the team took the plunge and opened their first physical store in January 2018 in a sleepy strip center in East Hollywood. Demand for their crave-able hot chicken exceeded all expectations and sales have grown every month since opening with consistently long lines throughout the day.

The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant organization came up with a simple process : take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

Summary

The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the

restaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Duties

The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately.

In addition, they :

• Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
• Communicate to their immediate supervisor when additional training guidance and practice is needed
• Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
• Organize shift schedules for Team Members and monitor attendance, tardiness and time off
• Assign duties to specific employees based on role and skills
• Understand how each job responsibility impacts guests, employees, and overall restaurant operations
• Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including

answering questions

following cooking instructions, safety procedures, and sanitary requirements

washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

results

performance issues

Job expectations

The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.

In addition, they :

restaurant costs; properly uses all products, supplies, and equipment facilities

Requirements

Transportation & accessibility

Hours

Skills & Abilities