MSP System Administrator, Support, Project Engineer - TN

Overview

We are in Franklin, TN, USA. This is not fully remote; on-site at customers, at our office, and remote at home are all part of the role. Please only apply if you are or will soon be in TN and seeking this type of arrangement.

We are an established and growing MSP technology company focused on delivering exceptional customer service and results. We are looking for an energetic and organized person who takes ownership and is accountable for outcomes. You will be responsible for excellence in customer service and ensuring our customers are delighted by every interaction with you and your colleagues.

Responsibilities

• Serve as the first line of technical services for clients. Most work is performed remotely, with on-site opportunities. Involves learning and growing, with opportunities to participate in application and migration projects, training, and Microsoft Partner functions while supporting diverse clients.
• Be self-motivated, organized, and outgoing; work well in a busy environment with a solid customer base and growing needs.
• Manage time effectively; handle multiple tasks and responsibilities in a demanding full-time role; learn new skills across network support areas (Active Directory, Azure, AWS, Office 365, Exchange, Windows Server, System Center, Citrix, Windows deployments, and more).
• Recommend industry best-practice solutions to clients and address business needs, whether the client recognizes the need or not.
• Ensure exceptional client satisfaction and participate in team meetings to move service requests forward.
• Assist in implementing all technical services and follow policies and procedures consistently.
• Participate in daily and weekly team meetings and service / project meetings as needed.

Knowledge, Skills, and Abilities

Qualifications and Soft Skills

What Will You Do on a Day-to-Day Basis?

What Do We Offer?

Company Description : We deliver high-quality technical support and network design-implementation for small to mid-size organizations (20–1000 computers) with multiple servers. We are a Microsoft Certified Partner focused on network infrastructure and managed services. Established in 2000, our offices are in Oakbrook Terrace, IL and Franklin, TN.

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