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Technical Support Specialist I
Technical Support Specialist IViking Masek Packaging Technologies • Oostburg, WI, US
Technical Support Specialist I

Technical Support Specialist I

Viking Masek Packaging Technologies • Oostburg, WI, US
9 days ago
Job type
  • Full-time
Job description

The Level 1 Parts Department Technical Support Specialist plays a foundational role in assisting customers with parts inquiries, order processing, and general support for Viking Masek's packaging machinery, including VFFS machines, rotary fillers, and stick pack machines. This entry-level position focuses on developing technical knowledge, building customer service skills, and supporting team members in maintaining an efficient parts operation.

Job Duties & Responsibilities

Soft Skills (Customer Satisfaction and Experience)

  • Provide professional and prompt responses to customer inquiries via phone and email.
  • Assist customers in identifying and ordering the correct parts for their machinery.
  • Build rapport with customers by demonstrating patience, attention to detail, and a commitment to meeting their needs.
  • Document all customer interactions and ensure accurate records in the ERP system.

Technical Skills (Support, Inventory, And Processes)

  • Gain a basic understanding of Viking Masek's machinery and the parts catalog to assist with identifying replacement components.
  • Process parts orders accurately and in a timely manner, ensuring proper documentation and inventory tracking.
  • Conduct regular inventory checks to maintain stock accuracy.
  • Support the parts department by preparing quotes and reviewing order details with senior team members.
  • Follow standard operating procedures to ensure efficient parts operations.

    • Qualifications

  • High School Diploma or equivalent required; Technical Diploma preferred.
  • Strong organizational and communication skills with a customer-focused mindset.
  • Basic understanding of mechanical systems or willingness to learn.
  • Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems.
  • Ability to work in a fast-paced environment with competing priorities.

    • Other Miscellaneous Responsibilities

  • Always sell the Viking Value Proposition.
  • Continuous improvement and industry training upkeep.

    • Hours : Monday through Friday, 7 AM-5 PM. These are business hours; start and end times may vary based on department needs. (Can be flexible). Weekends not required.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Strategy / Planning and Information Technology

    • Industries

  • Machinery Manufacturing

    • J-18808-Ljbffr

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    Technical Support Specialist • Oostburg, WI, US