Talent.com
Senior Manager, QA Automation

Senior Manager, QA Automation

AngiLos Angeles, CA, US
1 day ago
Job type
  • Full-time
Job description

Senior Manager, QA Automation

At Angi, we've had one simple mission for 30 years : get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need and connecting pros with homeowners who have the jobs they want.

Angi at a glance :

  • A new homeowner turns to Angi every second
  • Our network has 150,000+ skilled pros in 50+ service categories
  • 150,000,000+ projects brought to Angi (and counting)

Why join Angi :

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can't wait to welcome you.

About The Team

The Senior Manager, QA Automation, will drive the design, rollout, and evolution of scalable QA systems that reach beyond traditional support into complex, insight generating workflows across Sales, Care, and Account Management. You'll partner with cross-functional teams to turn strategic goals into structured, data-driven programs that drive measurable improvements in quality, operational performance, and the customer experience.

This is a generalist roleideal for someone who thrives in ambiguity, communicates with clarity, and is skilled at building programs from the ground up. You'll lead initiatives from strategy through implementation, defining new metrics, launching scalable processes, and shaping the future of QA at Angi.

What You'll Do

  • Strategy & Operations
  • Translate ambiguous, high-level priorities into structured workflows, documentation, and performance frameworks, leveraging technology to implement scalable QA systems and solutions

  • Partner with cross-functional teams to ensure systems are adopted and continuously improve, aimed at driving iterative business growth
  • Maintain a feedback loop with frontline teams and leadership to ensure automation strategies evolve with business needs and ongoing engagement is maintained
  • Partner with stakeholders to identify and prioritize automation opportunities that drive measurable impact
  • Own change management for QA rollouts, driving clarity and accountability across teams
  • Conversational Intelligence, Automation & Insights
  • Build and maintain reporting dashboards that connect QA performance to operational and customer outcomes

  • Analyze QA data to identify trends, surface risks, and prioritize improvements, collaborating with Analytics and Data Engineering teams to enhance data context and applications
  • Define and enforce QA data standards, ensuring consistent KPIs and metrics across teams
  • Use AI tools (e.g., OpenAI, ChatGPT) and platforms like MaestroQA to scale insights and enable automations; design and iterate on classifiers and prompts to support strategic goals
  • Mentor team members on prompt design, classifier logic, and automation use cases; advancing Angi's proficiency in AI tooling and data platforms to support increasingly integrated QA solutions.
  • Who You Are

  • 5+ years of experience in strategy, program management, operations, product support, or enablement
  • Experience leading or supporting cross-functional initiatives with both technical and business teams
  • Expertise in project management and analytical thinking, with hands-on experience launching systems, programs, or processes from inception
  • Proven ability to manage ambiguity, execute quickly, and bring clarity to complex challenges
  • Strong relationship builder who can influence across functions and levels of the organization.
  • Comfortable navigating fast-paced, evolving environments with shifting priorities.
  • Experience with QA systems, conversational intelligence platforms, or AI tools like ChatGPT / OpenAI
  • Familiarity with performance data, operational metrics, and reporting systems
  • Experience using MaestroQA or other QA / automation platforms
  • Working knowledge of SQL or similar query languages
  • Familiarity with Looker or other BI tools
  • Exposure to customer-facing, support, or sales environments
  • Experience with prompt design, classifier strategy, or large-scale conversational analysis
  • We value diversity

    We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

    Compensation & Benefits

  • The salary band for this position range from $80,000 - $130,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs.
  • Flexible vacation policy; work hard and take time when you need it.
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.
  • Create a job alert for this search

    Qa Automation • Los Angeles, CA, US

    Related jobs
    • Promoted
    Buyer- Aerospace / Defense Industry

    Buyer- Aerospace / Defense Industry

    Vaco by HighspringAltadena, California, United States
    Temporary
    Buyer – Aerospace & Defense (6-Month Contract).We are working with a client in the.This role will be a 6-month contract due to growth and is fully on-site, located in Torrance.This role involves so...Show moreLast updated: 30+ days ago
    • Promoted
    Automation Engineering Manager

    Automation Engineering Manager

    HowmetFullerton, CA, United States
    Full-time
    S Placienta Ave, Fullerton, CA, 92831, US.Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an applicant's abilit...Show moreLast updated: 27 days ago
    • Promoted
    Sr. Automation Specialist

    Sr. Automation Specialist

    HowmetTorrance, CA, United States
    Full-time
    Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items....Show moreLast updated: 17 days ago
    • Promoted
    Senior Industrial Automation Engineer

    Senior Industrial Automation Engineer

    Machina LabsLos Angeles, CA, United States
    Full-time
    At Machina Labs, we're reshaping manufacturing through advanced robotics and machine learning.Our platform uses the largest 6-axis robots on the market to form 2D sheets of metal into complex 3D pa...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Senior Manager Enterprise Applications

    Senior Manager Enterprise Applications

    ResilienceAnaheim, CA, US
    Full-time
    Senior Manager Enterprise Applications.Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to...Show moreLast updated: 20 hours ago
    • Promoted
    Account Service Manager

    Account Service Manager

    Vaco by HighspringAltadena, California, United States
    Temporary
    Account Services Manager (Contract).El Segundo, CA (Hybrid : 2–3 days onsite per week).Month Contract (Coverage for Maternity Leave). A growing cosmetics and skincare brand is seeking an experienced....Show moreLast updated: 2 days ago
    • Promoted
    EMT

    EMT

    MediQuest StaffingAltadena, CA, US
    Full-time
    Trebuchet MS , Helvetica , sans-serif;"> Show moreLast updated: 1 day ago
    • Promoted
    ICU RN

    ICU RN

    MediQuest StaffingAltadena, CA, US
    Full-time
    Trebuchet MS , Helvetica , sans-serif;"> Show moreLast updated: 1 day ago
    • Promoted
    Environmental Health & Safety Manager

    Environmental Health & Safety Manager

    Vaco by HighspringAltadena, California, United States
    Permanent
    Environmental Health & Safety (EHS) Manager.Vernon, CA | Full-Time | Onsite | $110,000–$130,000 DOE.An established and growing company in the. Environmental Health & Safety (EHS) Manager.This is an ...Show moreLast updated: 22 days ago
    • Promoted
    Accounts Payable Manager

    Accounts Payable Manager

    Vaco by HighspringAltadena, California, United States
    Full-time
    Accounts Payable Manager who will be responsible for payments and controlling expenses by receiving, processing, verifying, and reconciling invoices. This role is on-site in Culver City, CA and can ...Show moreLast updated: 30+ days ago
    • Promoted
    Inventory Clerk

    Inventory Clerk

    Vaco by HighspringAltadena, California, United States
    Temporary
    Monrovia, CA (Onsite, 5 days a week).Duration- 4-6 months contract .We are seeking a detail-oriented.This role will be responsible for processing a high volume of purchase orders (POs), ensuring pr...Show moreLast updated: 22 days ago
    • Promoted
    Operations Manager- Automation

    Operations Manager- Automation

    RIS RxOrange County, CA, United States
    Full-time
    Operations Manager - Automation.Director, Operational Excellence.RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space.We have q...Show moreLast updated: 1 day ago
    • Promoted
    Sr Talent Acquisition Manager

    Sr Talent Acquisition Manager

    Vaco by HighspringAltadena, California, United States
    Permanent
    Job Title : Senior Talent Acquisition Manager – Fashion Industry.Location : Beverly Hills, CA (Fully Onsite).We are partnering with a fast-growing, innovative fashion and lifestyle brand headquartere...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    ZingtreeLos Angeles, CA, US
    Full-time
    Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answersevery time.Our AI Automation platform enables support-agents and end-consumers to follow complex pro...Show moreLast updated: 1 day ago
    • Promoted
    Senior Principal Automation Engineer (CVRM)

    Senior Principal Automation Engineer (CVRM)

    GenentechLos Angeles, CA, United States
    Full-time
    ITOT supports Pharma Technical Manufacturing (PTM), PTM is responsible for managing all aspects of end-to-end drug substance and drug product manufacturing and supply. From the raw material to the f...Show moreLast updated: 4 days ago
    • Promoted
    Senior Recruiter- Fashion Industry

    Senior Recruiter- Fashion Industry

    Vaco by HighspringAltadena, California, United States
    Permanent
    Senior Recruiter – Fashion Industry.Beverly Hills, CA (Fully Onsite).We are partnering with a fast-growing, innovative fashion company in Beverly Hills. Known for its creative designs and dynamic wo...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Product Manager - Automation Platform

    Senior Product Manager - Automation Platform

    FiservLos Angeles, CA, US
    Full-time
    Senior Product Manager - Automation Platform.Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way tha...Show moreLast updated: 20 hours ago
    • Promoted
    Senior Tax Manager

    Senior Tax Manager

    CyberCodersAgoura Hills, CA, US
    Full-time
    If you are a HNWI Tax Professional, with Manager, Senior Manager or Director Level Experience, give this a look! .Our company is a tax accounting and wealth optimization firm, that offers inn...Show moreLast updated: 30+ days ago