Customer Service Representative

Customer Service Representative

The Customer Service Representative interacts with customers by answering product and service questions and suggesting information about other products and services. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication, and a genuine interest in our team and the clients we serve.

Duties / Responsibilities :

• Responsible for processing and expediting customer orders and quotes via phone, fax, or email.
• Provides assistance with technical support.
• Supports Quality Control with customer returns and complaints.
• Perform routine customer service tasks.
• Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
• Checks the inventory control file for available stock to fill or manufacture orders.
• Computes price, discount, and delivery date of orders.
• Records special types of shipping, packing, or labeling required by customer orders.
• Assist with Shipping and Receiving responsibilities.
• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff.
• Other duties as assigned.

Education and Experience :

Required Skills / Abilities :

Physical Requirements :

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.