Customer Success Associate

About InvoiceCloud :

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3200 customers across the utility government and insurance industries InvoiceClouds secure and innovative SaaS platform enhances the customer experience driving higher digital payment AutoPay and paperless adoption rates. By switching to InvoiceCloud clients can improve customer engagement and satisfaction while lowering costs accelerating payments and reducing staff workloads. To learn more visit .

Positon Overview

We are seeking a Customer Success Associate (CSA) to build strong relationships with a select group clients. You will be the advocate for your clients. Your success is your clients success. As their CSA you will be responsible for managing the day-to-day and ensuring your clients are retained and realize the highest value from our platform. You will manage a mid-market portfolio of 80-125 clients with the goal to create relationships that result in your ability to implement programs that drive retention increase payment adoption grow revenue and expand the clients awareness and utilization of InvoiceClouds full suite of services.

What Youll Do

As an InvoiceCloud Customer Success Associate you will be focused on three key areas retention growth and advocacy. Driving deep engagement to build lasting relationships with your clients is the key to achieving success across these three focus areas. A qualified CSA will :

• Build trusted relationships with mid-market clients and delight them at every turn
• Understand the key client health indicators and take necessary steps to minimize any potential churn
• Develop a deep understanding of the InvoiceCloud solutions to have discussions with clients regarding current products and services
• Create an efficient outreach cadence to communicate with a larger portfolio of clients
• Understand the market well enough so you can share best practices with your clients
• Work with clients to implement programs that drive higher payment adoption
• Be well versed on all InvoiceCloud products to up-sell services and generate customer success qualified leads that result in new revenue
• Have a high-level understanding of how the technology for assigned billers works. This allows the CSA to understand issues describe them and formulate a potential resolution with the supporting InvoiceCloud departments
• Develop trusted relationships with their portfolio that leads to customer references

What we seek

How youll be measured

Travel

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately in determining your pay well consider many factors including but not limited to skills experience qualifications geographic location and other job-related factors.

Base Compensation Range

$60000 $75000 USD

InvoiceCloud is an Equal Opportunity Employer.

InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact .

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To all recruitment agencies : InvoiceCloud does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Required Experience :

IC

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1