Assistant Facility Manager
It's a great time to join AAA The Auto Club Group!
Join the team committed to driving your career forward.
Job Type : Full time
Exempt / Non Exempt : Salary
Job Description :
Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care :
At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.
Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!
A day-in-the-life of an Assistant Facility Manager :
- The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level.
In this role, Assistant Facility Managers will also have the opportunity to :
Lead and assist in the customer service and sales process including but not limited to : customer service, sales, writing and updating repair orders, digital vehicle inspectionsReview financial and sales performance reports and profit / loss statements; implement actionable solutions in order to obtain performance results within key performance indicatorsMonitor and maintain company inventory standardsOptimize staff performance by providing continuous training, coaching, feedback and recognitionLead team members to meet expectations of productivity, quality, and customer service standardsIn partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and / or maintain location expectations in employee productivity, volume, revenue, gross profit, and net incomeWork with the Facility Manager to document performance issues in accordance with company policies and proceduresMaintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members / customersProactively handles member / customer needs across all business lines; introduces members to other departmentsChampions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelinesWork with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvementActively looks for member / customer needs across all business lines; introduces members to other department(s)Supervisory responsibilities include :
Supervises all Car Care Service Advisor(s) and General Service Technician(s) at assigned facilityResponsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to : customer satisfaction, team member satisfaction, team member productivity, maintain / grow volume, revenue results, gross profit expectations, net income expectationsHow we reward our employees :
You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following :
Excellent medical, dental, vision and prescriptionFree AAA membershipFree uniforms and shoesUp to 3 weeks of vacation in your first year11 paid holidaysWe offer profit sharing, and 401k with matching contributions.Automatic 4% 401K employer contributionAdditional 401K match of 50% up to 6% contribution(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)Competitive pay range starting at $50,000.00 (rate based on experience : salary + monthly bonus eligibility + annual bonus eligibility)In addition to an annual base salary, Assistant Facility Managers are also eligible for :Monthly incentive opportunity : gross-profit basedAnnual incentive opportunityCertification bonus opportunityWe are committed to work-life balanceClosed SundaysShorter workdays than competitors (we close at 6pm)Weekdays, hours are 7 : 30am-6pmSaturday, hours are 8am to 4pmClosed major holidaysWe are looking for candidates who :
Required Qualifications :
Have a High School diploma, GED or Technical school certificationPossesses a valid driver's licenseCustomer service and sales experience.1 or more years working with auto / truck systems and technical resourcesKnowledge & Skills :
Demonstrates a results focused bias for actionAnalyzes financial information to evaluate strategic opportunities and optionsManages effective teams and partnershipsWorks well with individuals and groups to achieve common goalsOffers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mindKeenness and quickness in understanding business risks and opportunitiesAchieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contactsAbility to work effectively in a busy environment, interacting with people and dealing with difficult situationsPreferred Qualifications :
Bachelor's degreeWork Environment :
This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight)Frequent standing and walkingNormal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephoneBecome a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note :
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based
