Operations Service Manager

A company is looking for an Operations Service Manager to support life and safety customers in a remote environment. Key Responsibilities Analyze customer / network outage trends and implement mitigation strategies Provide support and guidance on service assurance and service delivery processes Manage customer interactions from order through billing to ensure satisfaction Required Qualifications Bachelor's Degree 10+ years in the telecommunications industry Leadership experience in a similar role supporting PSAP 911, Enterprise, or Wholesale customer base Extensive knowledge of TDM and IP-based voice and data services Knowledge of Public Safety rules and regulations