AVP, Digital Banking Manager

AVP, Digital Banking Manager

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $4.8 billion in assets. Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including :

• Bonus / incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

General Summary

The role involves overseeing and managing the development of digital banking products and services at CFCU, focusing on mobile and online banking. This includes staying updated on emerging trends, member insights, and industry shifts to ensure the organization's offerings remain current and user-friendly. The objective is to create a consistent and profitable member experience across all channels, while fostering collaboration with internal teams, senior management, and key members. The job also entails defining product functionality, leading implementation efforts, continuously monitoring and improving the digital experience. Managing closure of functional and non-functional risk / issues impacting the product performance or operational efficiency is a key requirement. Keep abreast of emerging technologies and fintech innovations and ecosystem to drive product direction and strategy. Design thinking, ideation, prototyping and testing to deliver self-service digital experience will be essential. Additionally, the role involves monitoring market conditions, reviewing competitor offerings, optimizing digital products, analyzing performance metrics, and managing external vendors to enhance CFCU's digital banking capabilities.

Specialized Essential Job Function

Position Requirements

Education, Job Experience and Certification :

Knowledge and Skills :

Personal Attributes and Aptitudes :

Competencies :

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

Physical Demands :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity