Investor Account Analyst II (R-34375)

Job Summary

Under the supervision of the department manager, the Investor Account Analyst II is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. The role involves monitoring fund movements, reconciling custodial accounts, preparing investor reports, and ensuring compliance with servicing agreements. The analyst interacts with internal departments and external parties to manage investor inquiries and portfolio performance reporting.

Essential Functions :

• Monitor movement of funds to correct PI / TI accounts and process remittance of principal, interest, and other funds due to investors.
• Timely and accurately reconcile custodial bank accounts and clear outstanding items.
• Utilize current data reporting systems (e.g., RECWEB) effectively.
• Gather, validate, and deliver monthly files and reports to trustees or investors per contractual obligations.
• Calculate and validate fees and critical amounts for monthly reporting.
• Ensure accurate balances using loan servicing and image systems.
• Interpret servicing agreements to determine portfolio reporting and remittance requirements.
• Interact with internal departments and external parties regarding remittance and payment classifications.
• Reconcile and monitor advance levels to minimize risk.
• Review and recommend new contract setup information.
• Assist Loan Accounting with cash variance investigations.
• Ensure accuracy of servicing fees, delinquency reports, and special servicing coding.
• Communicate with investors and draft responses to inquiries.
• Coordinate work activities with Loan Servicing and Corporate Accounting.
• Participate in team development and community involvement.
• Work in-person to collaborate effectively with colleagues and ensure seamless operations.
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Work Experience

Skills

Core Competencies :

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands :

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.