Product Analyst, AI Solutions

The Product Analyst, AI Solutions shapes, optimizes, and maintains advanced AI-driven features and user experiences within our product suite. This role sits at the intersection of business analysis, AI tuning, and user experience, combining expertise in software requirements gathering, prompt engineering, and AI model evaluation. The Analyst focuses on refining how AI systems behave in real-world scenarios, ensuring outputs are accurate, trustworthy, and closely aligned with client needs.

You will partner with AI Engineers, Product Managers, UX / UI Designers, QA, and Subject Matter Experts (SMEs) to extract user requirements, translate those into actionable user stories and evaluation metrics, and continuously tune AI systems for best-in-class performance and usability.

This role helps ensure our AI solutions provide maximum business value by aligning advanced technology with end-user needs while driving continuous improvement and reliability. The Analyst produces high-quality deliverables using systematic processes with impact across multiple projects, deadlines, and teams.

Principal Duties

AI Tuning & Output Quality

• Design, evaluate, and refine prompts, templates, and conversation flows for reliability, cost effectiveness, and user alignment.
• Maintain prompt libraries, track changes, and manage versioning.
• Systematically test AI model outputs for accuracy, consistency, compliance, and tone, applying rerankers, guardrails, and validation layers to ensure business rules are met.
• Collaborate with engineering and QA to promptly integrate feedback and resolve model drift or new scenarios.

Requirements Gathering & Documentation

Evaluation, Metrics, & Continuous Improvement

Collaboration & UX Alignment

Education, Experience and Special Skills

Location

Yarmouth, Maine

Travel

0-5%

Great Place to Work & Grow Your Career

Join us as we transform the public sector. Our mission, vision, and values guide everything we do. We're frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important. We offer competitive benefits to support health and financial wellness. Learn more about how we care for our people.

Equal Opportunity

Tyler Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under applicable laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008.

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