Job Description
Job Description
Lofty Coffee in Encinitas, CA is looking for one shift leader to join our 16 person strong team. We are located on 90 N Coast Hwy 101 Ste 214. Our ideal candidate is a self-starter, punctual, and reliable.
Compensation : $16 / hour + tips up to $10+ / hour. Paid Time Off. Health Benefits. Comp On-Shift Meal + Beverage. Employee Discount.
Job Description :
This job contributes to the success of Lofty Co. by assisting the General Manager in fostering a positive work environment and delivering outstanding service for our guests. The Shift Lead is responsible for supporting the General Manager with managing the day-to-day café operations, supporting team members with essential duties and maintaining high product quality and café standards. The Shift Lead is a role model for Lofty guest service standards.
People :
- Lead and motivate the team to deliver excellent service to achieve business goals.
- Align team with company goals and initiatives.
- Foster a positive work environment where each individual embodies Lofty’s Ethos and acts with integrity and honesty.
- Train new team members using all lofty training tools to effectively perform in their role.
Service :
Acts as a Brand Ambassador for Lofty Co. and strives to deliver the best guest experienceSet the right ambiance and standards for the café to attract and retain guestsDirect team and work flow to ensure that FOH and BOH team members are delivering exceptional service to enhance the guest’s experienceEnsure that all food and beverage recipes and procedures are followed, maintaining the highest quality and Lofty standardsRespond proactively to prevent customer services issues and resolve all guest issues with urgency and in a professional mannerDirect cafe flow and ensure that service and guest experience meet Lofty standardsKey Responsibilities
Provide guidance and actively set a positive example for team members, ensuring that all Standard Operating Procedures are followed.Ensure that team members adhere to meal and break, food and beverage & dress code policies.Perform all front and back of house functions including but not limited to opening + closing procedures, maintaining cleanliness standards, preparing all food and beverage items to standards.Placing daily orders to all vendors, adjusting product pars as needed, performs cash handling procedures, performs daily checkouts and tip handling procedures.Take initiative and use tools and knowledge to solve maintenance issues.Beverage Station
Prepare beverages to Lofty standards following all drink recipes maintaining the highest qualityUnderstand espresso extraction and be able to taste defects to adjust to correct accordinglyAble to operate all coffee and brewing equipment proficientlyAbility and knowledge to stay dialed to the Lofty espresso parameters throughout the entire shiftPrecise preparation and delivery of all beverages in a timely fashion.Maintain a clean workstation following company standards and guidelinesFood Station
Prepare all food to Lofty standards in accordance with the kitchen preparation binders.Able to operate all kitchen equipment proficientlyMaintain clean workstation following company standards and guidelinesFollow and enforce all safe food handling guidelines.Be mindful of any food allergies in relation to our product offeringsQualifications :
2 years+ of cafe, restaurant or retail management experience required.Proficient on a computer and proficient with software programs such as Microsoft Suite and Google Suite.Must have excellent verbal and written communication skills with guests, teammates and leadershipMust have open availability and be able to work up to 40 hours a week, including weekends, evenings and special events as needed.Must be well organized, detail-oriented and able to multitask under pressureRequired to regularly prepare food and beverages while adhering to food safety standardsRegularly required to lift and / or move items up to 75 lbs.Must adhere to Lofty Co. dress code