Technical Support Specialist - Rescue 21 Communications SystemsMoseley Technical Services, Inc. • Scottsdale, AZ, US

No longer accepting applications

Technical Support Specialist - Rescue 21 Communications Systems

Moseley Technical Services, Inc. • Scottsdale, AZ, US

18 hours ago

Job type

Full-time

Job description

Overview

Technical Support Specialist - Rescue 21 Communications Systems – Scottsdale, AZ (Contract Position)

Pay Estimated : $33.36-$38.36 / Hour

This estimate represents the typical salary range for this position based on experience and other factors, (geographical location, etc.).

Active Secret Clearance Required to Start

Support the Rescue 21 System, the U.S. Coast Guard's maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

Responsibilities

Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
Diagnose and resolve complex issues related to electromechanical equipment, software applications, and networked / wireless systems.
Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
Escalate unresolved issues to engineering teams, reporting software bugs or design / reliability problems.
Provide support to field engineers, technicians, and internal teams, including troubleshooting and debugging support.
Participate in installation, configuration, and end-user training for Rescue 21 systems.
Ensure all repair and support activities align with customer quality standards and company procedures.
Interface directly with highly technical end users and government customers in mission-critical environments.
Manage technical service delivery and issue resolution for customer programs and system deployments.

Qualifications

U.S. Citizenship is required by Federal Law.

Associate's degree or equivalent, plus a minimum of 3 years of relevant experience in IT systems, customer technical support, or electronics.

Active DoD Secret clearance required at time of hire.

CompTIA Security+ (Sec+) or equivalent IAT Level II certification required at time of hire.

Proficient in network and IT systems management, Windows troubleshooting, and software administration.

Hands-on experience with :

SQL Server and database support

Windows Active Directory tools

Microsoft Terminal Server, HBSS, Anti-Virus, and network monitoring tools

Oracle CRM, CA Spectrum One Click, and asset management software

Strong knowledge of failure analysis and root cause reporting in technical environments.

Experience supporting DoD or DHS systems preferred.

Excellent judgment in applying troubleshooting techniques and working independently on complex issues.

Preferred Qualifications

Military background, technical college education, or equivalent IT-related training.

Experience in direct customer service and high-tempo mission-critical operations.

EEO Statement : Moseley Technical Services, Inc. is an AA / EEO / Veterans / Disabled Employer.

How to apply

Reach out to Rob at rob.veuleman@moseleytechnical.com.

What to Expect

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Final position level and pay will be based on experience.

Resources

To apply, send resume to : resumes@moseleytechnical.com

For more active job openings : https : / / careers.moseleytechnical.com / jobs

For more information about Moseley visit : http : / / www.moseleytechnical.com / about-us /

J-18808-Ljbffr

Create a job alert for this search

Technical Support Specialist • Scottsdale, AZ, US

Related jobs

Direct Support Professional (DSP) - (City of Maricopa)

The Opportunity Tree • Maricopa, AZ, US

Full-time +1

The Opportunity Tree Mission and Vision.To provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments.The Opportunity ...Show more

Last updated: 8 days ago • Promoted

Customer Support Specialist

Arizona Staffing • Tempe, AZ, US

Full-time

Hiring Customer Support Representatives for a large transportation team! Must work onsite in Tempe, AZ.If interested, please apply directly. As a Transportation Coordinator, you will play a crucial ...Show more

Last updated: 15 hours ago • Promoted • New!

Experienced Customer Support Specialist

Arizona Staffing • Chandler, AZ, US

Permanent

At Boeing, we innovate and collaborate to make the world a better place.We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportu...Show more

Last updated: 15 hours ago • Promoted • New!

R&D Support Specialist

PHLEX Formulations and Packaging • Glendale, AZ, USA

Full-time

Quick Apply

At PHLEX Formulations & Packaging, we're more than just a name; we're a promise of quality and reliability.The "PH" in PHLEX pays homage to our Philadelphia roots and our Phoenix expansion.In a...Show more

Last updated: 7 days ago

Customer Service Advisor

USAA • Paradise Valley, Arizona, US

Permanent

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for th...Show more

Last updated: 30+ days ago • Promoted

Technical Support Specialist, AZ (Hybrid)

Career Mentors, LLC • Chandler, AZ, US

Temporary

Chandler, AZ (Hybrid – 3 Days Onsite, 2 Days Remote).Local candidates only (must be able to commute to Chandler, AZ).The ideal candidate will demonstrate technical versatility, strong communication...Show more

Last updated: 30+ days ago

Customer Support Specialist

Carvana • Tempe, AZ

Full-time

Quick Apply

NEW • Customer Care Advocate Position Ready to build your career? Join our team of Advocates working in person at our Tempe ...Show more

Last updated: 30+ days ago

Care Specialist

Upward Health • Casa Grande, Arizona, United States, 85122

Full-time

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care.Our clinical team treats physical, behavioral, and social health needs when and where a patient needs h...Show more

Last updated: 7 days ago

Bomb Technical

U.S. Navy • Paradise Valley, AZ, United States

Full-time

To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Americans live for fireworks on the Fourth of July. The other 364 days of the year, Explosive Ordnance Disposal (...Show more

Last updated: 30+ days ago • Promoted

Tech Support Specialist

Jewish Voice Ministries International • Phoenix, AZ, USA

Full-time

Quick Apply

IT support to the organizational staff as it relates to computers, systems and software usage, including all network-connected and mobile devices for local and remote users.Work with the IT team in...Show more

Last updated: 6 days ago

Administrative Support Specialist

Keller Executive Search • Mesa, AZ, US

Full-time

This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Sear...Show more

Last updated: 1 day ago • Promoted

SLS Test & Inspect System Specialist II

Climatec LLC • Phoenix, Arizona, United States, 85053-4053

Full-time

Quick Apply

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integr...Show more

Last updated: 24 days ago

Delivery Specialist

O'Reilly Automotive • Casa Grande, AZ, US

Full-time

The Delivery Specialist will maintain and operate store vehicles to deliver parts and / or products to professional customers in a safe and efficient manner. This position will also collect money on C...Show more

Last updated: 30+ days ago • Promoted

Technical Support Engineer

Kindsight • Scottsdale, AZ, US

Full-time

Quick Apply

Kindsight builds technology that helps fundraisers make a difference.For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest cha...Show more

Last updated: 8 days ago

Customer Support Specialist (Enterprise Software)

TicketManager • Mesa, AZ, US

Full-time

Quick Apply

Concerts, sporting events, festivals….Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we lo...Show more

Last updated: 30+ days ago