Print Service Support Technician

Role : Print Service Support Technician

Location : Richmond, VA

Duration : 6+ months (extendable)

Interview : phone and In Person

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Job Description :

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have.

Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required / Desired Skills :

• Microsoft 365
• Strong communication and interpersonal skills and detail oriented
• Strong analytical and troubleshooting skills
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
• Commitment to delivering high quality end user support and customer service
• Experience in a help desk or technical support role.
• Knowledge of IT systems
• Knowledge of print services environment