Front Desk Manager - Sonesta Suites Scottsdale Gainey Ranch

Front Desk Manager

The Front Desk Manager oversees all front desk operations, including guest check-ins and check-outs, room assignments, guest services, inquiries, and issue resolution. This role ensures efficient procedures, supervises the front desk team, and upholds high standards of guest satisfaction. Additionally, the manager provides leadership, drives performance, and implements property-wide strategies to enhance the guest experience, reduce employee turnover, manage budgets, and achieve productivity goals. This position reports directly to the General Manager and plays a key role in ensuring the smooth day-to-day operations of the property.

Principal duties and responsibilities (Essential Functions) :

Operational / Functional :

• Deliver on the promise of Sonesta A+Service in all interactions with guests and clients.
• Manage day-to-day operations to ensure quality and standards meet the expectations of both guests and employees, including check-in and check-out processes.
• Promote teamwork and quality service through daily communication and coordination with other departments, including Housekeeping, Maintenance, Food & Beverage, and Sales.
• Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
• Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
• Maintain appropriate inventory of supplies and operating equipment, including ordering and receiving.
• Oversee gift shop operations, ensuring inventory is properly managed and the space remains visually appealing, while supporting sales and revenue goals.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as "Manager on Duty" as required and respond to emergency situations as needed.
• Maintain high standards of personal appearance and grooming.

Strategy and Planning :

Financial Management :

Managing your Team :

Leading with Passion :

Education and Experience :

Qualifications and Skills :

A candidate for this position must possess the following knowledge, skills, and abilities, and be able to provide relevant examples demonstrating competency :

Physical Demands :

Expected Hours of Work :

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.