Tech Support Analyst II (LTE)

Who is Disability Rights Wisconsin?

Disability Rights Wisconsin is the state's Protection and Advocacy system, charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work. In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.

Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.

A diversity-based approach to disability rights recognizes the intersectional nature of oppression experienced by people with disabilities from marginalized and underserved communities. We work to specifically address disability-related injustices at the intersections of disability and race; disability and gender and gender identity; disability and gender-based violence; and more. We strive to create a welcoming and inclusive environment at Disability Rights Wisconsin.

Job Summary

This role provides advanced IT support during a critical transition period as DRW undertakes several major initiatives. Responsibilities include supporting multiple IT projects, leading migration activities for systems and users to the Managed Service Provider (MSP), managing vulnerability remediation, and handling complex helpdesk issues.

Key Responsibilities

Transitional Support - 60%

• Serve as the primary internal liaison for MSP coordination, ensuring timely escalations and accurate responses to MSP requests.

Align endpoint security and patching

Adhere to defined response and resolution timeframes.

NIST 800-53 Journey Support - 40%

Attend weekly meetings with NIST Auditor and contract individuals.

Qualifications

Requirements

Able to organize incoming requests for work from multiple sources and plan projects without well-defined goals, maintaining day-to-day productivity with few requests for help.

Preferred Experience :

The pay range for this role is :

28 - 31 USD per hour (Madison Office)