Service Advisor

Service Advisor – Automotive

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and our service technicians.

Job Responsibilities

• Greet service department customers promptly and courteously with a positive attitude
• Listen to customers and clearly communicate repair needs to technicians
• Upsell recommended or additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair and maintenance costs
• Adhere to dealership policies on vehicle care and operation
• Follow up on repairs and keep customers informed of progress
• Manage and sell extended warranties
• Inspect repair quality and ensure completion of all work
• Notify customers when vehicles are ready for pickup
• Explain repairs and associated costs to customers
• Address minor customer concerns and complaints
• Keep the Service Manager informed of issues and potential problems
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards

Compensation

Compensation is based on experience and is competitive with Fortune 500 companies.

Benefits

Pay range : $36,000 - $77,000. Exact pay varies based on skills, experience, and education. Benefits include medical insurance with HSA options (including employer contributions), dental, vision, and life insurance, paid maternity leave, PTO after 90 days, up to three weeks of vacation depending on tenure, 401(k) with employer match, and additional supplemental products.

About Us

The Gerald family has been serving the Chicago area since the 1930s. We are committed to honesty and excellence, with a dedicated management team and staff. We promote based on competence and potential for advancement, regardless of race, color, religion, sex, national origin, age, marital status, disability, or citizenship, in compliance with applicable laws.

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