Retail Contract Management Leader
This position entails overseeing all operational activities related to Retail Contract Management for the Large Business Markets customer base within the Large Business Customer Services (LBCS) department at Vistra Retail. The role encompasses managing the entire life-cycle of retail contracts for large business customers, including initial requests, drafting, negotiation, execution, ongoing management, and eventual renewal or termination. The incumbent will ensure robust management of business stakeholder relationships with third parties, adherence to all legal and regulatory requirements, and vigilant monitoring of contract performance to ensure that all terms and Key Performance Indicators (KPIs) are met.
Key Accountabilities
- Supervise, train, and provide guidance to the retail contract management team at Sierra and in Bogota, Columbia.
- Report on contract status, performance, and key metrics to senior management and other stakeholders.
- Provide expertise to leadership on contractual and business issues.
- Ensure all contracts adhere to relevant laws, regulations, and internal company policies.
- Analyze contractual terms to identify potential risks and develop strategies to mitigate legal or financial exposure.
- Lead negotiation for complex agreements to secure the best possible terms for the company and act as the main point of contact for contract-related matters with external partners.
- Implement and manage contract management software and develop company-wide procedures to streamline the contracting process and increase efficiency.
Education, Experience, & Skill Requirements
5+ years experience managing / supervising teams of professional employeesDemonstrated track record of increased work responsibilityExperience working in the electricity industry, customer contracts, and / or competitive retail marketsSignificant knowledge and experience in SalesforceSignificant understanding of Retail Business Operations policies and practicesDemonstrated ability to work effectively in a rapidly changing environmentExcellent analytical, organizational, and time management skillsAdvanced communication skills that translate to Sales, Management and Executive LeadershipHigh School diploma or equivalentKey Metrics
Vistra Retail Scorecard initiativesLBCS service levels, quality, controls and timeliness metricsAnnual departmental budget (cost management) managementQualitative and quantitative metrics related to all LBCS departmental goalsWe are a company of people committed to exceeding customer expectations, great people, teamwork, competitive spirit, and effective communication. If this describes you, then apply today!