Patient Care Coordination Associate

Optum is a global leader in health care, leveraging technology to help millions achieve healthier lives. Join our team and make a significant impact on health outcomes by connecting individuals with vital care, pharmacy benefits, data, and resources. We embrace a culture of diversity and inclusion, where talented peers collaborate, and opportunities for career development abound. Start Caring. Connecting. Growing together.

The Patient Care Coordination Associate plays a crucial role in scheduling new patient evaluations and follow-up appointments, managing communications, and coordinating patient care activities.

This is an office-based role with no direct patient interaction.

Location : 6545 Corporate Centre Blvd Suite 240, Orlando FL 32822

Schedule : Monday-Friday : 8am-5pm.

Key Responsibilities :

• Conduct telephonic outreach and experience calls to patients.
• Coordinate patient care following directives from physicians, adhering to company policies.
• Support the Standard Delegation of Orders (SDO).
• Schedule new evaluations and follow-up visits for Palliative Care providers.
• Utilize web-based applications to map driving routes for home visits.
• Build patient referrals within EMR systems.
• Maintain and update a master list of Palliative / Bridges patients for reporting purposes.
• Manage updates and changes in SharePoint for patient information.
• Handle phone calls professionally and route them appropriately.
• Manage medical records through filing, scanning, and preparation for scheduling.
• Ensure timely scanning and filing of all correspondence.
• Process release requests for medical records and maintain appropriate logs.
• Demonstrate the ability to work independently.
• Perform additional related duties as assigned.

This is an office environment with no in-person patient contact.

What We Offer :

Your performance will be recognized and rewarded in an encouraging environment. Enjoy clear pathways to succeed in your current role and explore development opportunities for future roles.

Required Qualifications :

Preferred Qualifications :

The salary range for this position is between $16.00 and $28.85 per hour, depending on full-time employment. Compensation is influenced by various factors, including local labor markets, individual qualifications, and experience. UnitedHealth Group adheres to all applicable minimum wage laws. Offering a broad spectrum of benefits and programs designed to reward your contributions and support your career growth.

At UnitedHealth Group, our mission is to enable healthier lives through equitable care. We recognize and work to mitigate barriers affecting health outcomes, particularly among marginalized groups. We are deeply committed to ensuring health equity in our services.

Diversity is integral to our workforce. UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected characteristic.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test before beginning employment.