Utility Meter Technician

Salary: $46,226.81 - $57,783.52 Annually
Location : Graham, NC
Job Type: Full-Time
Job Number: 1201b
Department: Water & Sewer Distribution
Division: Water & Sewer
Opening Date: 12/02/2025
Closing Date: 4/24/2026 11:59 PM Eastern

Summary and General Statement of Duties
The City of Graham is seeking a dependable, detail-oriented individual to join our Utilities Department as a Utility Meter Technician. This position plays a key role in ensuring accurate water meter readings, maintaining customer accounts, and supporting the overall effectiveness of field operations.

General Statement of Duties

Performs routine field, specialized technical and manual work in the collection of meter readings and field operations.
Distinguishing Features of the Class and Illustrative Examples of Work
An employee in this class performs repetitive tasks related to the reading of water meters and assisting with the maintenance of customer accounts and meter assets. Employee is responsible for meter change outs, meter sets, and work/service orders. Following a strict schedule and assigned route, this employee drives a City vehicle and uses an electronic radio transmission device to collect readings as necessary. Operates a computer or tablet to communicate service orders to the water billing department and take photos of equipment for use in accurately establishing water services. This employee will deliver water readings to the water billing department and assist the staff in the monthly billing process. Employee will assist the staff in maintaining the reading routes to keep them in a logical and efficient order. This employee will also assist field operations with various types of work including hydrant flushing, backflow testing, mowing, etc. Work is performed under the regular supervision of the Field Operations Manager and is evaluated for accurate and timely completion of tasks.
Illustrative Examples of Work

Reads water meters on an assigned route.
Records meter readings into a handheld device.
Communicates service orders to the water billing department and to take photos of equipment for use in accurately setting up water services.
Explain meter readings to citizens and answers questions of a general nature related to consumption.
Cleans meters and reports damaged and malfunctioning equipment to supervisor; works to schedule the maintenance and replacement of meters and transmitters as needed.
Conducts meter audits as required or directed.
Troubleshoots and provides routine maintenance and updates to the automatic reading system.
Operates City vehicle safely and efficiently; maintains City vehicle and submits requests service as needed.
Connects and disconnects water services as directed.
Installs meters for new service and change outs.
Other Field Operations related duties as assigned.

Knowledge, Skills, and Abilities and Physical Requirements and Working Conditions
Knowledge of street layout and meter locations on assigned routes
Knowledge of utility service policies.
Accurate data entry/recording skills in using handheld computer and tablet.
Ability to work independently following a routine schedule.
Ability to effectively communicate with citizens of the community.
Ability to establish and maintain an effective working relationship with citizens, employees and other customers.
Ability to analyze data using standard reports, spreadsheets, or custom reports.
Physical Requirements and Working Conditions

Work in this position is medium work (exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or 20 pounds of force constantly to move objects). Physical activities include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions. This employee must have the visual acuity to perform transcription and operate a vehicle. The employee is subject to indoor and outdoor environmental conditions that may include extreme heat and cold.

Position Qualifications
The position requires a valid North Carolina Class C Driver's License, completion of high school or equivalent, and some experience in an office environment requiring intense accuracy and timeliness, or an equivalent combination of education and experience. Local government, utility, or water distribution experience is preferred.
The position is subject to the City's cell phone reimbursement policy and therefore requires that the employee provide a data enabled phone for use in carrying out assigned duties.
Inclement Weather/Emergency Response: Non-Essential

Safety Sensitive Position: Yes

FLSA Status: Non-Exempt
The City of Graham offers an extensive and comprehensive benefits program for employees that includes:
North Carolina Department of State Treasurer Division of the Local Governmental Employees' Retirement System (LGERS)

Additional Retirement Savings Plans

Group Health and Hospitalization Insurance

Dental, Vision, Group Life and AD&D Insurance Coverage

Flexible Spending Account

Longevity and Vacation Pay

Paid Holidays

Sick Leave

Other leave:
Family Medical Leave Act (FMLA)

Worker's Compensation

Military Leave

Civil Leave

Educational Leave with pay

Shared sick leave
Employee Assistance Counseling Program

Credit Union Membership Available

Tuition Reimbursement
Detailed information about our Benefits will be provided during the hiring and/or onboarding process.
01

Do you have a valid North Carolina Class C Driver License?

• Yes
• No

02

Do you have a high school Diploma or GED?

• Yes
• No

03

Do you have any experience in water distribution?

• Yes
• No

Required Question