Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is responsible for processing customer orders, addressing customer inquiries, and resolving complaints while maintaining a high level of customer satisfaction. The CSR plays a key role in managing inventory, ensuring accurate order fulfillment, and supporting both the sales team and production departments to meet customer needs in a timely manner.

Key Responsibilities :

Order Processing & Management

• Take and process customer orders in a timely manner based on customer needs and plant production schedules.
• Ensure accurate processing of purchase orders and manage order acknowledgments.
• Maintain up-to-date records of customer orders and any changes to the order, ensuring all confirmations and paperwork are properly communicated.

Inventory & Reporting

Customer Relations & Support

Collaboration with Internal Departments

Process Improvement & Compliance

Additional Responsibilities

Education and Experience Requirements :

Skills and Competencies :

Physical Demands :

Work Environment :