Client Experience Manager

Cherry Blossom Plumbing in Arlington, VA is looking to hire a full-time Client  Experience Manager  to assist customers by answering inquiries  and scheduling plumbing services over the phone. Are you courteous and professional? Do  you want to have evenings and weekends off ? Would you like a flexible job? If so, please  read on!

This call center position earns a competitive wage of $15 - $25 / hr plus bonuses . We p rovide great benefits and perks, including health insurance, paid time off (PTO), sick  leave, and holidays . If this flexible job sounds like the right opportunity for you, apply  today!

ABOUT CHERRY BLOSSOM PLUMBING

We are a locally owned, family-operated business that provides top-of-the-line plumbing  work in Northern Virginia. In order to meet our customers' needs, our plumbers perform a  wide range of residential services, everything from simple faucet installations to complete  sewer line replacements. We strive to exceed expectations by ensuring that each client  receives the very best, which is why our employees are experts in their field and why we use  the highest quality parts and equipment.

Our employees are dedicated to providing exceptional service and we are proud of them  for their hard work . We strive to make sure they know how much they are valued , which is  why we offer  great benefits as well as exceptional opportunities for growth . We also  foster a positive and supportive culture so that everyone feels at home in our company.

A DAY IN THE LIFE OF A CLIENT EXPERIENCE MANAGER

As a Client Experience Manager, you wow our customers by  providing exceptional service over the phone. You love having a flexible job that allows you  to showcase your interpersonal and organizational skills. Using customer relationship  software such as ServiceTitan, you maintain the client database, ensuring that all  information is updated and complete. With a professional demeanor, you reach out to  clients to schedule technician appointments and order ancillary products. Knowledgeable  and persuasive, you expertly communicate the value of our services and convert inquiries  into sales. Assisting with social media content creation and posting is also part of the job  when not working directly with customers.

You also handle inbound calls, responding to customer questions in a professional  manner. Helpful and courteous, you effectively address concerns through clear  communication, resolving issues in a timely manner. Our team appreciates your efficiency  as you book preventative maintenance appointments, enter service calls, and review  completed work orders for accuracy. You find great satisfaction in helping others !

QUALIFICATIONS FOR A CLIENT EXPERIENCE MANAGER

• 2+ years of customer service experience
• High school diploma OR equivalent
• Good computer skills, with proficiency in Microsoft Word and Excel
• Geographical knowledge and map reading skills
• Must have ServiceTitan experience

Can you communicate effectively over the phone? Are you a proactive go-getter? Do you  have a positive attitude and a desire to help others? If yes, you might just be perfect for this  flexible job with our call center!

WORK SCHEDULE FOR A CLIENT EXPERIENCE MANAGER

This call center position has a  schedule of Monday - Friday from 8 am - 5 pm.

ARE YOU READY TO JOIN OUR CALL CENTER TEAM?

If you feel that you would be right for this phone job,  please fill out our initial 3-minute, mobile-friendly application. We look forward to  meeting you!

Job Posted by ApplicantPro