Customer Service Representative

Customer Service Representative

Join the team at Casey Auto Group's Collision Center! Are you a people person with a passion for providing exceptional service? Do you thrive in a fast-paced environment where your organizational skills are key to success? Casey Auto Group's Collision Center is looking for a Customer Service Representative to be the welcoming face and reliable point of contact for our valued customers! In this role, you will play a vital part in ensuring every customer's experience is smooth and efficient throughout the repair process. This is a full-time position, 40-45 hours per week. Schedule will be Monday-Friday, and some Saturdays. Essential Duties : Your primary focus will be on the customer and the smooth flow of the repair process. Key responsibilities include :

• Customer Interaction :
• Greet customers immediately with a smile and eye contact for estimates and drop-offs.
• Review services, paperwork, and inspection reports with customers.
• Verify and update all contact information.
• Daily communication with customers with vehicle updates, noting all changes in the log.
• Review vehicle and repairs, collect payment, and answer questions upon delivery if the Estimator is unavailable.
• Administrative & Coordination :
• Ensure all proper documents are signed before services begin.
• Complete and process necessary paperwork, run copies, fax forms as needed.
• Open and close repair orders, assembling repair jackets.
• Order all parts for the job and collect receipts for all parts and charges.
• Work with the Estimator and Technicians to manage parts and production schedules daily.
• Book repair orders and prepare customer copies for pickup.
• Manage Accounts Receivable by checking daily and calling on past-due accounts.
• Handle purchase orders for internal repairs and distribute invoices to Corporate.
• Team Support :
• Assist the Estimator.
• Participate in daily team meetings to review shop vehicles.
• Provide daily production lists and time sheets to Technicians.
• Prepare loaner vehicle contracts.

Qualifications : The ideal candidate for this position will have :

Why Join Our Team? At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed :

Comprehensive Benefits :

Work-Life Balance & Perks :

APPLY NOW! We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.