Bilingual E-Commerce Fulfillment Team Member

Job Description

Join Our Fast-Paced Fulfillment Team and Be the Reason Customers Smile!

Are you someone who thrives in a high-energy environment, loves staying busy, and takes pride in getting things done right and fast? As a Bilingual E-Commerce Fulfillment Team Member / Pick / Pack Lead , youâll play a key role in making sure our customers receive their orders quickly, accurately, and with care. This is more than just a jobâitâs a chance to lead, grow, and be part of a team that delivers excellence every day.

The role of a Bilingual E-Commerce Fulfillment Team Member  is to get product to the customer as fast as possible and is a critical function within our logistics. Youâll have the opportunity to positively impact the customer experience by ensuring orders are packed and sorted quickly while maintaining product quality and freshness. The  Pick / Pack Lead  is responsible for overseeing the daily operations of the packing area, ensuring that orders are completed accurately and shipped on time. This role serves as a team leader, supporting the packing team, maintaining workflow efficiency, and fostering a collaborative work environment. The Pick / Pack Lead will also be cross-trained as an Order Processor to provide support as needed.

Tasks and Responsibilities

• Pick items for customer orders accurately and quickly, meeting service and shipping time standards.
• Properly prepare, pack, and sort customer orders for shipment using correct materials in a timely manner.
• Meet pick and pack productivity expectations.
• Complete return-to-stock tasks according to best practices.
• Monitor supply levels and communicate needs to leadership.
• Properly use equipment while following safety best practices.
• Manually load outbound orders into third-party carrier trailers.
• Leverage appropriate escalation tools to resolve fulfillment issues; notify leadership as needed.
• Execute end-of-day procedures.
• Follow all safety guidelines, operating procedures, and product freshness and quality standards.
• Perform all other duties as assigned based on business needs.