Mid-Level Enterprise Service Desk Specialist

Description

Do you want to support one of the most advanced and secure IT networks in the world? Are you seeking a role that offers significant opportunities for career growth and advancement?

This position is critical for maintaining and modernizing the primary global network of the Navy and Marine Corps. By joining our team, you become part of the largest IT services program in Naval history.

As a member of the Leidos team, your responsibilities will include helping deliver the core backbone of the Navy-Marine Corps Intranet, which encompasses cybersecurity services, network operations, service desk functions, and data transport initiatives. Leidos is dedicated to unifying the shore-based networks and data management for the Navy, enhancing capabilities, and generating savings by consolidating efforts under a single enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the first point of contact for IT-related issues, providing tier 1 support through phone and online channels. Your role will involve troubleshooting, resolving technical problems, and following appropriate escalation protocols. Additional responsibilities include :

• Monitoring the health and status of the networks
• Documenting and communicating outage information to team members and customers
• Executing scripts as needed
• Opening and closing tickets efficiently
• Correlating events and incidents for better IT Service Management

Basic Qualifications :

Preferred Qualifications :

Pay Range : $29.37+

The pay range is a general guideline and not a guarantee. Factors influencing compensation include job responsibilities, education, experience, skills, and market data.

If you seek comfort, consider moving on. At Leidos, we strive to outthink, outbuild, and outpace the status quo - because the mission demands innovation. We seek disruptors who are eager to challenge norms and excel.

For U.S. positions : While subject to change based on business needs, Leidos anticipates this job requisition will remain open for at least 3 days after the original posting date.