Prospective Patient Advocate-Remote

Prospective Patient Advocates

Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people's health journey.

Responsibilities :

• Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services
• Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives
• Listen empathetically and think critically to determine if our services are the right fit given each prospective patient's unique situation
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation
• Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling)
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better
• Show confidence and expertise overcoming objections
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement
• Act as an ambassador to the ClearChoice Core Values at all times showing : Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

Required Experience & Skills :

Remote Requirements :

Benefits of Joining Our Team :