Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Upper Marlboro, MD, US
Associate Team Leader

Associate Team Leader

H&R Block • Upper Marlboro, MD, US
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Cultureone in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #8141

    Create a job alert for this search

    Associate Team Leader • Upper Marlboro, MD, US

    Related jobs
    Shift Leader

    Shift Leader

    Wendy's • Charlotte Hall, MD, US
    Full-time
    Established in 2021, Flynn Wendy’s has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy’s restaurants across the District of Columbia, Maryland, Pennsylvania,...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Pizza Hut • SEVERN, MD, US
    Full-time
    Working at Pizza Hut is about making hungry people happy.It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...Show more
    Last updated: 30+ days ago
    Lead

    Lead

    Wingstop - Sizzling Platter • Ellicott, MD, US
    Full-time +1
    Job Posting : Wingstop Lead – Supporting Operations and Team Success.Wingstop is more than a restaurant.It is a full-on flavor experience. Since 1994, we have been serving fresh, made-to-order wings ...Show more
    Last updated: 30+ days ago
    COMMUNITY CONNECTOR / Group Setting

    COMMUNITY CONNECTOR / Group Setting

    Melwood • Upper Marlboro, MD, United States
    Full-time
    Monday thru Friday (30 Hours Weekly) -Silver Spring, MD.Melwood's Vision : A world where people with disabilities are fully included Melwood's Mission : Melwood Advocates for and empowers individuals...Show more
    Last updated: 26 days ago • Promoted
    Will Call Associate

    Will Call Associate

    Sonepar USA • Upper Marlboro, MD, United States
    Full-time
    There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show more
    Last updated: 30+ days ago • Promoted
    Front End Service Team Supervisor

    Front End Service Team Supervisor

    Sam's Club • Dunkirk, MD, US
    Full-time +1
    Front End Service Team Supervisor.Wal-Mart #5345 10600 Towne Center Blvd Dunkirk, MD 20754-2737.Front End Service associates are focused on compliance and customer service.They smile, greet, and th...Show more
    Last updated: 2 hours ago • Promoted • New!
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Upper Marlboro, MD, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Systems Engineer / Team Lead

    Senior Systems Engineer / Team Lead

    TSymmetry • Cheltenham, MD, United States
    Full-time
    Senior Systems Engineer / Team Lead.Tsymmetry is an IT professional services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their miss...Show more
    Last updated: 2 days ago • Promoted
    ICQA Team Member

    ICQA Team Member

    Maryland Staffing • Upper Marlboro, MD, US
    Full-time
    Job Opportunity At Target Distribution Center.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience a...Show more
    Last updated: 8 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Saint Leonard, MD
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 25 days ago • Promoted
    General Merchandise Team Associate

    General Merchandise Team Associate

    Walmart • Prince Frederick, MD, US
    Part-time
    General Merchandise Team Associate.Wal-Mart #1716, 150 Solomons Island Rd N, Prince Frederick, MD 20678-3906.Shift may start between 8 : 00am - 11 : 00am. Shift may start between 1 : 00pm - 4 : 00pm.General...Show more
    Last updated: 1 day ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Bowie, MD, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Customer Service Associate

    Customer Service Associate

    Wawa • Prince Frederick, MD, US
    Full-time
    As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed t...Show more
    Last updated: 30+ days ago • Promoted
    COMMUNITY CONNECTOR / Group Setting

    COMMUNITY CONNECTOR / Group Setting

    Melwood Veterans Services • Upper Marlboro, MD, United States
    Full-time
    Monday thru Friday (30 Hours Weekly) -Silver Spring, MD.Melwood's Vision : A world where people with disabilities are fully included Melwood's Mission : Melwood Advocates for and empowers individuals...Show more
    Last updated: 12 days ago • Promoted