Senior Inside Sales Manager

Senior Inside Sales Manager

The Senior Inside Sales Manager is responsible for leading Inside Sales Managers (ISMs) and / or partnering with Customer Service Managers (CSMs) to provide strategic direction and drive accountability across the Inside Sales staff. The Senior Inside Sales Manager will work collectively with branch leadership to drive standardization and identify training opportunities. This position will partner with the Inside Sales Manager to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).

Responsibilities :

• Lead ISMs and / or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly / annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Qualifications :

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE : WCC) FORTUNE 500 company. Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.