Supportive Housing Case Manager

I. Identifying Information :

Job Title :

Supportive Housing Case Manager

Program / Dept.

Supportive Services

Non-Exempt

Location :

Various Supportive Housing Properties

Exempt

Reports to :

Supportive Service Manager

Revised : 10 / 2022

II. Job Summary :

The purpose of this position is to provide direct client services to individuals who are coming out of housing instability and moving into a Clare Housing site. Through direct and collaborative assessments, the Supportive Housing Case Manager will identify possible barriers in the client's life which may impact their ability to maintain permanent housing stability. The Supportive Housing Case Manager will work to address those barriers. The Supportive Housing Case Manager also assists with procuring vital public benefits with the client to afford their housing placement.

The major challenge of this position is to provide direct services and support to individuals who often are living with multiple issues and diagnosis such as substance abuse, mental illness, traumatic brain injury and HIV / AIDS. It may also be a challenge to maintain contact with the prospective resident prior to their coming into housing due to the transient nature of housing instability.

The Supportive Housing Case Manager will primarily work with the Mental Health Program Manager and Supportive Services Managers of the single-site supportive housing buildings. The Supportive Housing Case Manager will also work closely with property management when appropriate to advocate for individuals.

The hourly range based on skills, qualifications, and experience : $22-26 / hour

This is a part time benefits eligible hourly position at 32 hours per week and will require non-standard hours due to the 24 / 7 housing program. Benefits include Medical, Dental, Vision, 4% match of 403(b) retirement fund, four weeks of Paid Time Off in year one, and more. The position is based on-site in South Minneapolis.

III. Core Job Functions :

Duties and Responsibilities :

• Create supportive, direct relationships with individuals who are coming out of histories of homelessness and / or housing instability.
• Meets with clients prior to their housing placement when possible and regularly during their housing placement for 18 months and / or as needed after housing placement has occurred.
• Complete applicable paperwork for submission to county and other community resources.
• Participate in assessments of chemical health, mental health, cognitive and physical health status to understand client's background and risks. Complete safety assessments.
• Utilize motivational interviewing, harm reduction, and a strength-based approach to client work.
• Create collaborative service plan with client, with goal being to stabilize once in housing and create long-term success in housing
• Communicate with shelter workers, HIV case managers, therapists, and other support professionals on a regular basis.
• Provide lease education, tenant handbook education and other pertinent education for the client
• Work collaboratively with the Mental Health Program Manager and the on-site Supportive Services Manager as an advocate and intermediary between the client and the property manager if / when lease violations or other housing problems occur.
• Create Housing Support Plans with client and assist client in meeting goals of Plan.
• Provide direct support when appropriate, such as hoarding management and organizing in unit.
• Complete HMIS data entry for assigned clients.
• Provide transportation and / or accompaniment for client to housing-related appointments (e.g., furniture, lease signing, GRH benefits procurement, etc.) Accompany client to medical and / or mental / chemical health appointments as appropriate.
• Provide assistance with independent living skills as needed to ensure success once in housing.
• Understand and uphold the Vulnerable Adults Act and HIPPA regulations.

IV. Position Requirements :

Education and Experience :

Knowledge, Skills, and Abilities :

V. Working Conditions and Environment :

This position is primarily based in a supportive housing building for adults living with HIV and other disabilities. Many of the residents are formerly homeless individuals. The building is accessible and smoke free. This position works during normal business hours which may include evening and weekend hours. The person in this position will be exposed to body fluids, infections, odors.

All employees are expected to work effectively in a mission-driven organization whose residents and staff exhibit significant diversity with respect to age, race / color, disability, marital status, national origin, religion, sex, gender identity, sexual orientation, familial status, genetic information, or veteran's status.

Note : Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.