Call Center Agent (Guatemala)

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities :

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of the client and find solutions to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions : Remote

Shift-based

in a Call Center that works 24 / 7.

Pacific Time Zone

Requirements :

1. Computer Specifications

Minimum Intel Specs

Processor : Core i7 8th generation (and above) or Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs

Processor : AMD Ryzen 5,7,9 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download : minimum of 25mbps

Power and Internet Backup is a MUST.