Solutions Architect, AI

Job Description

Job Description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

The Role

This role will lead enterprise customizations for Nadia—our AI coach—adapting and deploying tailored solutions for complex customer environments. You’ll design, implement, and evaluate high-impact workflows (prompts, memory / knowledge patterns, coaching flows), balance bespoke vs. reusable architectures, and build the tooling and evaluation muscle that helps us scale enterprise AI deployments.

You’ll collaborate cross-functionally with Product, AI Research / Applied AI, and Engineering, ensuring our most advanced enterprise AI systems are safe, performant, and aligned with user outcomes.

This is a hybrid role combining product sense, technical grounding, and delivery instinct—ideal for someone who loves to build, ship, and iterate. You’ll thrive if you can translate between client needs and AI system design, and operate comfortably in ambiguity while pushing toward real-world results.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

What You'll Do

• Own end-to-end customizations : Lead discovery → design → implementation → evaluation → iteration cycles for enterprise-grade workflows.
• Architect for reuse : Identify repeatable patterns, modularize components, and define when to productize; communicate tradeoffs across speed, quality, and maintainability.
• Drive quality and evaluation : Define prompting standards, guardrails, and success metrics (accuracy, tone, safety, outcome quality). Build lightweight evaluation frameworks that scale across clients.
• Make hard tradeoffs : Balance speed vs. scalability; protect the platform from over-engineering while ensuring customers see real value quickly.
• Collaborate deeply : Partner with Product, AI Engineering, and Coaching SMEs to deliver solutions with measurable impact.
• Mentor and level up others : Guide associates or EMs learning prompting and integration skills; contribute to playbooks, templates, and internal training.
• Measure outcomes : Track deployment speed, adoption, satisfaction, and quality; identify opportunities for reusability and efficiency gains.

What We’re Looking For

What you'll get

Learn more about us and meet our team  here

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.