Area Manager Self Storage
The Area Manager reports to the District Manager and is responsible for the performance and achievement of regional goals such as sales estimates and revenue projections by finding and developing SecureSpace talent by hiring, training, and coaching store team members. He / she will be working directly with the store teams, providing guidance and leadership to team members with all aspects of store operations. The Area Manager will work mostly in our stores, leading by example, and to help provide the highest level of customer service to SecureSpace patrons. This role will cover stores in our San Jose, CA market.
Area Manager Self Storage Benefits :
- $72k-$80k annual salary
- 401k, plus matching
- Health, dental and vision insurance, PTO and more!
Area Manager Self Storage Key Responsibilities :
Responsible for the management and operation of the stores assigned to them in their District.Manages and evaluates store managers and assistant store managers, coaching and developing team members to reach our company's fiscal and operational goals. This will include the hiring and terminating of employees, training and onboarding of new hires, evaluating performance of the employees in their district, monitoring attendance to ensure the stores are open, reviewing and approving store team shift schedules, and taking disciplinary actions when necessary.Ensures operational efficiency in each store by reviewing and evaluating the tasks done by the store teams and performing periodic audits of the work performed.Engages customers in a positive and professional manner and uses their professional judgment and discretion to handle and resolve matters related to customer service and retention, including handling customer complaints, requests for refunds, waiving of fees, delaying / cancelling rate increases, and other customer escalation matters.Ensures that marketing efforts are consistent across each store in the region.Participates in setting regional goals such as sales estimates and revenue projections.Coordinate budgets and marketing efforts to maximize opportunities in each storeEnsures that the stores under their supervision adhere to company policies and industry regulations.Ensures that all stores meet safety and cleanliness standardsManages a regional budget and ensuring that each store operates within the budget.Monitors each store's P&L reports and key performance indicators / metrics and works with the store teams to make necessary improvements.Addresses operational problems that arise such as overseeing and determining the scope and timing of maintenance and repairs.Acts as the liaison between individual stores and regional leadership, to aid store team members understand new policies and procedures, systems and tools, and be a resource for the stores' successes.Travels to store locations for training and follow up or to cover for team members' time off.Performs transition procedures for any newly built stores and the take over of existing properties. This includes the transfer of information from legacy management software to the company's operating platform, notify and manage existing customers, ensure that all store operations has been onboarded, all critical systems and equipment on site are understood and operable, and any incoming staff are onboarded to the new manner of property management.Ensures that customer service levels are consistent across stores by observing store team performance and reading / addressing customer reviews to uncover areas of improvement as well as areas to highlight and celebrate with the store teams.Recognizes potential maintenance issues, safety hazards and make recommendations accordingly and in a timely manner so that the Company's assets are protected while ensuring that budgets are appropriately considered.Other duties as assigned.Area Manager Self Storage Skills & Experience :
3+ years experience in multi-store management in storage, retail, or hospitality.Experience hiring, training, managing, disciplining, and firing employees.KPI management experience.Store auditing experience.Quantitative aptitude and experience managing budgets.Leadership and decision-making ability.Excellent time management and organizational skills.Exceptional interpersonal skills.Excellent written and verbal communication.Analytical mindset and problem-solving skills.Customer service-oriented and approachable, with the ability to anticipate and respond to the needs of our patrons.High school diploma / GED preferred.Travel is required for this role (up to about 50-60% of the time)Some weekend work may be required, depending on the business needs.Must be able to remain in a stationary position for required travel via car and / or airplane (mostly for travel within the designated area, likely the Western portion of the US).Will need to move about inside the leasing office to access and operate computers and other office equipment.Area Manager Self Storage Physical Requirements :
Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.Ability to operate a desktop or laptop computer.Ability to access and produce information from a computer.Ability to lift or carry up to 50 pounds.Area Manager Self Storage Work Habits :
Must adhere to all GSA policies and procedures.Must maintain the integrity of confidential communications and customer information.Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.SecureSpace Management LLC / GSAM LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources.
