IT Helpdesk Analyst

IT Helpdesk Analyst

The IT Helpdesk Analyst is a technology versatilist able to apply a depth of skill to new and existing processes, systems and infrastructure related to global IT. They will perform implementation, maintenance, and asset management tasks as well as assist in system design. This role will provide oversight and receive escalations from Junior Staff as well as support and escalate to Senior Team members where required. This position will keep abreast of new technologies and continuously explore opportunities to find efficiencies and improve process.

Help Desk Support

• Oversee helpdesk activities, provide guidance, and peer mentoring and backup coverage to Helpdesk Analyst
• Provide advanced support, troubleshooting and resolution to end users via excellent communication skills, remote sessions and or other support tools
• As a technology subject matter expert, provide advice, guidance, and knowledge transfer and staff training sessions

System Support and Design

Documentation

Qualifications

Working Conditions

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