Application Engineer & Support Specialist

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Application Engineer and Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

• Develop, test, and deploy new features and enhancements across the platform's microservices architecture, including backend Python services, APIs, and the UI.
• Serve as the primary point of contact for all application support issues, investigating and resolving problems related to data processing, rule evaluation, and outbound communication failures.
• Provide technical support and operational maintenance for a legacy application hosted in AWS during its transition period.
• Integrate with and support third-party communication platforms, including Salesforce Marketing Cloud and Twilio, for outbound messaging.
• Perform complex SQL queries against the PostgreSQL database to trace data flow and diagnose issues.
• Analyze logs from multiple microservices to pinpoint the root cause of errors and performance bottlenecks.
• Proactively monitor application health and performance using Prometheus and system logs to identify and address potential issues.
• Manage and troubleshoot the Docker-based application environment, and actively participate in the planning and migration of applications to Kubernetes on Google Cloud Platform (GCP).
• Create and maintain thorough technical documentation for all solutions, configurations, support procedures, and system architecture.
• Ensure data integrity and security in handling sensitive patient data across all application services.
• Adhere to change management protocols, using GitLab for source control and participating in CI / CD processes.

You Are :

To Ensure Success In This Role, You Must Have :

We Offer :