Provider Coordinator - Full Time

Provider Coordinator

The Provider Coordinator will support the growth of the Valley Health Medical Group by coordinating the onboarding requirements for new providers. In addition, they will collaborate and coordinate all provider activities related to out-reach clinics such as communication, scheduling, coordination with clinic managers, . Partners with key stakeholders (credentialing, practice management, provider, medical staff office, recruitment office, marketing and communication, Ambulatory EPIC and other EPIC departments) to develop and implement a streamlined process to ensure successful placement, relocation, orientation and integration of new physicians and advanced practice providers. In person meetings and site visits as needed.

Responsibilities :

• Establish highly effective working relationships with internal customers, physician leaders and all onboarding stakeholder departments to skillfully coordinate onboarding activities across the Valley Health Medical Group.
• Serve as a resource on global onboarding policies and procedures for newly hired physicians / advanced practice providers, division staff, department staff, and other Valley Health departments.
• Coordinates and collaborates all provider movement from and to clinics including the outreach clinics and internal transfers.
• Build relationships by communicating regularly with new physician prior to hire, including sending welcome emails and other communications to keep the candidate informed about the credentialing progress, onboarding progress, and plans for their initial start.
• Ensure that all administrative and logistical issues have been addressed prior to each new hire's start date including, but not limited to employee ID and access, computer access and training, online training, white coat, employee health, development of an itinerary for their initial start, and creating itineraries for new providers prior to their first day to facilitate completion of onboarding items and escorting them to the meeting locations when appropriate.
• Performs periodic "check ins" with new providers throughout the onboarding process to ensure they are familiar with process and timelines.
• Sends out surveys to new providers 30 days post hire and 6 month post hire and reports on findings.
• Schedules regular meetings with department contacts to report on onboarding and off boarding activities.
• Revises onboarding and off boarding checklists as needed.
• Solicite and incorporates ideas to expand our "best practice" onboarding initiatives.
• Collaborates with director to ensure onboarding resources are continually updated including forms, websites, onboarding resources, and other department material.
• Exhibits a welcoming, customer service focused attitude in all interactions both internal and external to the organization.
• Seek out new ideas and best practices in physician onboarding and incorporates them into the organization's onboarding efforts.
• Serves on any committee for Provider Onboarding as the expert.
• Assist with updating and maintaining recruitment reports with potential start dates for new providers based on Valley Health requirements.
• Reporting will include a variance between onboarding and off boarding.
• Participates in other duties and responsibilities as assigned in order to support a smooth onboarding process for physicians and advanced practice providers.
• Responsible for retention of providers in their first year of employment.

Education : High School Diploma or GED required. Bachelor's Degree and one year of healthcare experience required or five years of healthcare experience in lieu of degree.

Experience : Experience in a hospital setting preferred. EMT, nursing home and long term care experience may be considered.

Qualifications : Superior public relations skills with the ability to communicate clearly and professionally, including excellent verbal and written communication skills with the ability to proofread for accuracy. Excellent customer service and interpersonal skills with the ability to engage with all levels of the organization, including administration, physicians, peers and support staff.

FLSA Classification : Non-exempt

Physical Demands : 6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include :

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.