IT Help Desk Technician - Hybrid

Engineer (Level 2)

At M3 Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining our team means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions make a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to thrive. If you are passionate about technology and eager to solve complex IT challenges, M3 Networks is the place to advance your career and make an impact.

Network Engineers are expected to excel in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive mindset. This role requires strong communication skills and the ability to thrive in a fast-paced, dynamic environment where client satisfaction is paramount. The position involves advanced troubleshooting, project execution, and proactive service delivery. Proficiency in ConnectWise for ticketing, automation, and reporting is essential.

Daily Operations :

• Record detailed time entries in ConnectWise for at least 8 hours of work daily.
• Maintain accurate documentation of client networks and IT environments in ConnectWise.
• Proactively monitor and manage client environments using RMM tools.

Technical Tasks :

Project Management :

Security :

Client Relations :

Knowledge, Skills, and Abilities :

Credentials and Experience :

Work Location :

Salary and Benefits :

Hiring Process :

Please note you will not be considered until you have completed the video interview section.