Service Writer

Job Description

Job Description

Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida. Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.

We have become one of the largest John Deere dealers in the world by prioritizing customer service and satisfaction above all else.

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.

Job Responsibilities :

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assist in answering service phone calls
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports and other reports as needed
• May process warranty and / or product improvement claims including the computation of charges, submission and follow-up
• Other related duties as instructed by management

Job Requirements

Reports To : Service Manager / Site Manager

Supervises : None