Bilingual Contact Center Representative

Bilingual Call Center Representative

Addison Group is seeking a Bilingual Call Center Representative to join our client's team in Addison, TX. This role involves supporting licensed agents by managing customer inquiries across phone, email, and occasional outbound calls. This is a fast-paced environment ideal for candidates with strong communication skills and a proactive work ethic.

Key responsibilities include :

• Managing incoming calls and responding to customer questions with professionalism and clarity
• Making occasional outbound calls to follow up on inquiries or provide updates
• Responding to emails from agents regarding services, policies, and account information
• Handling a daily workload of approximately 100 interactions (calls / emails combined)
• Accurately documenting account updates and interactions within internal systems
• Supporting agents with troubleshooting needs or system navigation assistance
• Collaborating with internal team members to resolve issues efficiently
• Staying informed about client products, services, and updates

Qualifications :

Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.