Customer Care Specialist - WFH

Job Opportunity

In this role, you'll serve as a key point of contact for the families we represent. Your main responsibility will be to guide them through their benefits, explain coverage clearly, and ensure each client feels confident and cared for.

This isn't just a customer service position it's an opportunity to make a real impact, helping families understand their options and providing the protection they depend on.

Your responsibilities include :

• Build lasting, trust-based relationships through excellent communication and follow-up
• Assist clients with understanding, updating, and managing their coverage
• Translate complex benefit information into simple, easy-to-understand explanations
• Collaborate with leadership to strengthen onboarding and service experience initiatives
• Respond to client inquiries and provide timely, reliable support
• Participate in continuous training and leadership development opportunities

What you bring :

What you'll receive :