House 20 Case Manager

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness.

The House 20 Case Manager works with individuals that are homeless and have frequent interactions with emergency services, including police, fire and ambulance services in Salt Lake City. The House 20 Case Manager will work alongside a second CM to provide outreach services to eligible clients and will work to engage with them and support them as they move towards housing.

The objective of this position is to provide Housing Focused and client driven case management services to homeless and formerly homeless individuals participating the House 20 program. Above all else, Case Managers seek to assist clients in achieving stability in housing by connecting them with the resources they need to become more self-sufficient.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.

Location
Headquater1415 S Main Street, Salt Lake City, UT 84115Reports to
Housing SupervisorPosition Status
Full-TimeShift
Monday - Friday, 40 HoursPay Grade and Starting Rate
Grade 6/$18.90/hourFLSA Status
Non-Exempt

Essential Duties and Responsibilities

1. Work closely with a second House 20 Case Manager to provide outreach services to clients currently experiencing homelessness who may be living in either shelters or places not meant for human habitation.
2. Provide direct case management, including crisis intervention, assessments, goal setting, problem solving, agency and community resources utilization, and network building.
3. Keep records, case management notes, complete housing and benefit applications and participate in special projects as needed.
4. Attend regular meetings, including clinical staffing and weekly one on one supervision meetings.
5. Use agency vehicles to provide transportation for participants when appropriate.
6. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
7. Participate in emergency drills and environmental safety activities, as required.
8. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening.

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• Lived, work, or volunteer experience OR a degree in a related field is preferred.

Skills and Expectations

1. Ability to safely operate an agency vehicle to transport guests.
2. Use creative problem-solving to help guests overcome housing barriers.
3. Ability to network and build relationships with community partners to find housing options.
4. Maintain strong organizational skills for accurate record-keeping and timely case notes.
5. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.
6. Strong interpersonal skills and ability to work with diverse populations.
7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
9. Ability to accept supervision, direction, and feedback with openness.
10. Be reliable, dependable, and consistent in attendance.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 25 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

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