Support Specialist - Print Services

Overview

NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 900+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

This position supports our Print Services software products and has a high level of customer interaction via phone and email. The Print Services portion of our software manages everything for the utility from bill layouts, printing options, and helps ensure our members receive quality printing services on time. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

The role is based out of the Lake Saint Louis, Missouri office. Applicants will need to be local to the Lake Saint Louis NISC office and able to work on-site during the week. A hybrid office / work-from-home schedule is a possibility after training, which is generally about 6 months to potentially one year. The work schedule will be discussed during the interview process.

Responsibilities

• Assist members in all aspects of application support including troubleshooting, training, and research via phone and email
• Follow up on resolutions and custom programming requests
• Assist in creating mock-ups for bills and delinquent notices
• Assist with software release processes
• Communicate with development staff to convey customer feedback
• Perform remote training to our members
• Provide after-hours support via an on-call support phone rotation

Desired Experience & Skills

Education

Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Additional information

Check out more about our Support area in this video!

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Software Development

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