Job Description
Job Description
Benefits :
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are seeking a dedicated and experienced Licensed Service Agent to join our team. The ideal candidate will possess strong customer service skills and a passion for delivering exceptional customer service. As a service agent, you will assist with the daily operations of the service department, ensuring that all clients requests are meet with quality standards while maximizing customer satisfaction and driving retention throughout the agency.
Responsibilities
As a Service Agent with Mayberry Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency
Your attention to detail, customer service skills, and desire to help people make you an ideal fitYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you supportProvide an unparalleled customer support experience via in person, phone, email, and textProvide prompt, accurate, and friendly customer serviceService can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarificationUse exemplary communication to efficiently meet the needs & exceed the expectations of our customersProcess customer service requests quickly and thoroughlyTreat our customer with the Platinum Rule, Treat others how they want to be treatedCollaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustmentsRequirements :
Organizational skillsSelf-motivatedDetail orientedProactive in problem solvingDedicated to customer serviceAble to learn computer functionsAbility to work in a team environmentAbility to multi-taskPeople orientedAbility to effectively relate to a customerBilingual - Spanish preferredProperty and Casualty license (must have currently)Job Type : Full-time
Benefits :
Paid time offMedicalDentalVisionSchedule :
Monday to FridayDay shiftLicense / Certification :
Property & Casualty License (Required)Ability to Commute :
Flower Mound, TX 75022 (Required)Work Location : In person
