Customer Service Representative

Customer Service Representative

Minden, NV Direct Hire $20-28 / hr Position is fully onsite : Mon-Fri, 7am-4pm

Kelly is seeking a Customer Service Representative to work with our client, a leading manufacturing organization with over 55 years of success, on a direct hire basis. This is an excellent opportunity to work for a small and family-oriented company that serves customers around the world! The Customer Service Representative will :

• Handle incoming telephone, online, mail, and fax orders from customers
• Complete orders, update ERP system, and send to shipping department for processing or schedule accordingly
• Ensure Production Manager & Materials Manager are aware of any large orders, both current and in the future
• Perform credit adjustments and rebilling as necessary
• Collaborate with co-workers to effectively manage / complete the workload
• Liaise between various departments including Materials, Tech Support, Inventory Control and Shipping to validate information and support customer's needs
• Follow up with the customer regarding any changes to the agreed upon order
• Assist when needed in collecting following week's scheduled orders and sending to shipping department
• Set up new customer accounts, collect credit references, and follow up with the customer in regards to their account status
• Complete invoicing and process credits as required
• Complete end of month reports / tasks in a timely manner
• Perform switchboard, reception, and administrative duties as needed
• Process Return Authorizations and the daily Receiving Log as required

Experience : + 2+ years of previous working experience in a business-to-business customer service environment, or equivalent combination of education and experience + Previous manufacturing experience would be a plus but is not required + Strong computer skills with the ability to accurately enter data in the ERP system + Intermediate Microsoft Excel and Outlook skills + Good working knowledge of various office machines including printers, fax machine, postage machine, and photocopier + Ability to learn and understand a basic knowledge of company-specific manufacturing parts as well as company policies and procedures + Must be a critical thinker with the ability to analyze problems, make informed decisions, and adapt to new challenges + Excellent customer service skills + Sense of urgency, attention to detail, a flair for analysis, and accuracy are essential to this position + Individual must be self-motivated with good business sense and initiative to follow through on matters + Must demonstrate effective communication skills, both oral and written, with the ability to remain calm and work well under pressure + Self-confident with the ability to successfully handle and defuse difficult situations with customers that result in a win-win situation for both parties + Patience, flexibility, and a sense of humor are a must + Solid judgement and the ability to handle multiple tasks + Must be a team player

Benefits : + Medical, dental, vision + PTO (with rollover and cash-out potential at the end of the year) + Paid holidays + 401k with a match + Group and supplementary life insurance + Short-term and long-term disability coverage + Educational assistance + And more!

This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.