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Application Systems Specialist

Application Systems Specialist

GovernmentJobs.comMcKinney, TX, United States
10 hours ago
Job type
  • Full-time
Job description

Job Opportunity With The City Of McKinney

Working for the City of McKinney is more than just a job; it's a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today.

Our core values are Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

Essential Functions / Knowledge, Skills, & Abilities

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees :

  • Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
  • Contribute to a positive work culture.
  • Ability to assess his / her work performance or the work performance of the team.
  • Contribute to the development of others and / or the working unit or overall organization.
  • Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
  • Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

Essential duties and responsibilities include :

  • Administer and provide operational support of application(s).
  • Manage and execute application installation, upgrade and patching projects.
  • Utilize ticketing system to document and track all inbound and outbound customer interactions.
  • Identification and implementation of enhancements to current applications(s).
  • Articulate timely responses to all customers and internal stakeholder needs.
  • Improve and document the technical processes around application support, create and publish knowledge articles.
  • Support customer inquiries and requests on application(s).
  • Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers.
  • Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution.
  • Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements.
  • Automate manual activities of application(s).
  • Provide metric reporting for various applications and systems.
  • Maintain a high level of customer service and provide long range planning to user departments.
  • Adhere to and maintain departmental standards, procedures, and documentation.
  • Comply with all written City policies and procedures.
  • Adhere to assigned work schedule as outlined in City and department attendance policies and procedures.
  • Thorough familiarity with services / frameworks, and / or Application Programming Interfaces (APIs) to communicate with server software and access databases.
  • Required Qualifications

    Minimum qualifications include a Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

    Preferred qualifications include :

  • Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management).
  • Two or more years of experience in report building using Crystal Reports / SSRS / Cognos.
  • 1-2 years of experience with implementation and / or configuration of Enterprise Resource Planning systems.
  • Familiarity with ITIL Framework.
  • One or more years of experience in ServiceNow / Central Square Technologies / Superion applications.
  • Well versed in Windows platform and network technologies.
  • Experience in a municipal environment.
  • Conditions of employment include :

  • Must pass a drug screen and background check.
  • Must have Class C Texas Driver's License.
  • Physical Demands / Supplemental

    Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. There is limited exposure to environmental conditions.

    The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

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    Application Specialist • McKinney, TX, United States

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