Senior Teller

Role

Responsible for accurately processing financial transactions and assisting members in the lobby or drive-thru and by phone and email. Provides friendly, professional, and confidential service to members while minimizing wait time. Assists members with a variety of products and services.

Major Duties and Responsibilities

35%

Efficiently performs teller all types of teller transactions and assists on the teller line to ensure member wait times are minimized. Trains, coaches, and supervises tellers. Ensures that tellers follow regulations, credit union policies, and procedures, and meet service standards. Assists management with scheduling and controlling overtime of teller line staff. Evaluates and resolves escalated member discrepancies and / or complaints.

30%

Responsible for branch cash order / shipment, overall vault reconciliation, and individual cash drawers for each teller, recycler, dispenser, and TI machine to include all currency received and disbursed. Maintains documentation and retention records for all teller transactions. Responsible for debit card inventory and card maintenance. Prepares daily report of all cash over / short outages and check returns. Responsible for researching and resolving teller outages and reporting findings to management.

20%

Answers incoming calls and emails and helps maintain a high service level. Responsible for meeting personal sales and service goals.

10%

Complies with all company policies, procedures, and service standards. Complies with applicable laws and regulations.

5%

All other job responsibilities as assigned by management.

Knowledge and Skills

Experience

Two years of teller and customer service experience in the financial industry required. Supervisory and sales experience preferred.

Education / Certifications / Licenses

High school degree or GED required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and / or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and / or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions.

Other Skills

Must be bondable. Good written and verbal communication skills. Ability to multitask. Logic and reasoning skills. Time management skills. Conflict resolution skills. Attention to detail. Microsoft Office.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.

Mental and / or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a highschool graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ASE Credit Union is an Equal Opportunity Employer