Technical Sales Engineer

Overview

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ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the VINCI Concessions network, with projects in 23 countries. Our vision is to provide an automated, end-to-end transportation solution that improves revenue collection and efficiency while reducing costs for our agency clients.

Learn more : http : / / www.viaplus.com

Job Profile

JOB LOCATION : Plano, TX

Responsibilities

• The Solution Architect will join the Commercial Sales team, specializing in customer contact center technology. The ideal candidate will have a strong background in the contact center technology industry, excellent written communication skills, and the ability to articulate complex solutions that enhance customer interactions through innovative technologies. This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations. The Solution Architect will work under the leadership of the Senior Solution Manager within the broader Commercial department and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.
• Pre-Sales Support : Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.
• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Prepare, and maintain project proposal documentation responses.
• Document necessary collected information referring to the proposal requirements and company business practices.
• Perform the analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases / plans, and business requirements as needed.
• Product Demonstrations : Conduct demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.
• Technical Expertise : Serve as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.
• Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
• Propose contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs.
• Customer Engagement : Build relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Feedback Loop : Communicate customer feedback to product and engineering teams to influence future development.
• Collaborate with cross-functional teams to implement and integrate new technologies and systems.
• All other duties as assigned.

Qualifications

Education & Experience

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to use hands, hear, and talk. The employee will be working on a computer and may be required to stand, sit, stoop, kneel, crouch, and walk. The work environment is usually moderate to loud.

Other

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