Manager, Performance

Company Overview

AvAirPros Services represents airlines' interests and assists them in meeting the airport's operational goals. We ensure all stakeholders successfully work through the business, financial, technical, and operational issues that arise in the aviation industry.

Our client, the San Francisco Terminal Equipment Company, LLC (SFOTEC) is responsible for the operation and maintenance of equipment, facilities, and services at San Francisco International Airport (SFO) including all terminal, landside, and airside operations and we are looking for a Manager, Performance to join the team. Commercial aviation experience is required.

Position Overview

The Manager, Performance is responsible for providing ongoing operational support across terminal and ramp environments while driving business value through data insights and analytics. This role ensures the smooth execution of SFOTEC operations and supports continuous improvement initiatives through performance monitoring, data analysis, and strategic reporting. The ideal candidate will possess a strong understanding of airport operations and demonstrate analytical expertise to support data-driven decision-making and operational excellence.

Salary Range : $70,000 - $90,000

Essential Duties and Responsibilities :

Data Analytics & Performance Management

Conduct data analysis, visualization, and modeling to support operational planning and performance optimization.

Lead capacity planning, budgeting, and forecasting efforts to align resources with operational demand.

Gather and document business and operational requirements from stakeholders to inform data-driven solutions.

Develop and maintain dashboards, scorecards, and reports to monitor key performance indicators (KPIs) and service levels.

Collaborate with SFOTEC leadership and cross-functional teams to identify trends, risks, and opportunities for operational improvement.

Ensure ongoing compliance with the AGOA platform and contribute feedback for its continuous development and optimization.

Operational Support

Monitor passenger flows at key terminal locations (e.g., check-in, security, FIS) and coordinate with Airlines, Ground Handlers, Vendors, and Ramp Control to ensure efficient aircraft turnarounds.

Oversee SFOTEC-managed gates and ramp operations to ensure safe, timely, and compliant execution of duties in alignment with Airline KPIs and Airport gating timelines.

Liaise with Ramp Control Towers A & G and Airfield Safety to address gate issues, delays, emergencies, and safety-related incidents.

Maintain quality control standards for performance, reliability, serviceability, and safety across terminal and ramp operations.

Respond to and mitigate operational irregularities, emergencies, and security incidents; support investigations related to theft, non-compliance, or safety violations.

Conduct regular audits and initiate corrective actions for facility and equipment issues.

Complete and submit daily shift reports to SFOTEC Leadership, Airlines, and the Airport Community.

Qualifications

Bachelor's degree in aviation management, Business Analytics, Operations, or a related field

3+ years of experience in data analytics, or a related field.

Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau).

Strong understanding of airport terminal and ramp operations, safety protocols, and performance metrics preferred

Excellent communication, collaboration, and problem-solving skills.

Ability to work in a fast-paced, dynamic environment with multiple stakeholders.

Special Requirements

Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Valid Driver's License required

Valid Passport with ability to obtain travel Visa / Travel Authorization as required

Knowledge, Skills, Abilities :

Knowledge

Core competencies in statistics, visualization, and data mining and modeling.

Experience and understanding of a wide variety of analytical processes, tools, and approaches.

High level understanding of data gathering and transformation tools

Skills

Experience with PowerBI, Tableau, PowerApps

SQL Developer (Oracle)

Predictive Modeling / Forecasting (Time Series Analysis & Other Regression Initiatives)

Microsoft Excel (VBA, PowerQuery, and Access Add ins)

Lean Six Sigma Certification

Abilities

Experience structuring and delivering presentations and communications targeted to company leadership and stakeholders.

Ability to work independently and efficiently, often without direct supervision.

Ability to quickly learn potentially unfamiliar topics.

Excellent verbal and communication skills.

Aviation industry experience preferred.

Compensation :

In addition to the listed base pay range, AvAirPros and SFOTEC provide generous benefits including company-paid medical / dental / rx coverage, short and long-term disability insurance, and long-term care insurance. We offer a 401k with match, and a stock plan as well as PTO (vacation / holiday / sick). This role also includes an additional bonus component of up to 15%.

Job Type : Full-time

Schedule : Monday to Sunday

Pay : $70,000.00 - $90,000.00 per year

Benefits : 401(k) / 401(k) matching / Dental insurance / Disability insurance / Health insurance / Life insurance / Paid time off / Vision insurance

Supplemental Pay : Bonus opportunities

Work Location : In person