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Technical Support Manager (Application Support)

Technical Support Manager (Application Support)

ProsumTempe, AZ, United States
1 day ago
Job type
  • Full-time
Job description

Technical Support Manager (Application Support)

  • Full-time

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company :

Responsibilities

  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S / FTP data transfers and create / reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

    • Requirements for the Role

  • 2+ years technical support for SaaS-based software
  • Experience with Linux text processing tools

    • Nice to Haves :

  • Basic coding experience in any language : Java, C++, Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge

    • All your information will be kept confidential according to EEO guidelines.

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    Technical Support Manager • Tempe, AZ, United States